DBB MEDIA

DBB MEDIADBB MEDIADBB MEDIA
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    • Home
    • Why Choose Us
    • Marketing
    • Our strategies
    • Technology
    • FAQS & FORMS

DBB MEDIA

DBB MEDIADBB MEDIADBB MEDIA
  • Home
  • Why Choose Us
  • Marketing
  • Our strategies
  • Technology
  • FAQS & FORMS

Why Choose Us

Destination Big Bear is the Highest-Rated Vacation Rental Company in Big Bear. Our team operates as a boutique with more employees per house then any other company and we offer low management fees to set up your cabin any way you want! 

What does a Big Bear Cabin Rental Company really do for their commissions?

Destination Big Bear gets asked this question all the time, especially from owners that have had a full time rental or possibly even a vacation rental in a different city.   We also get asked, “why can I not just do it myself?”


The answer is you can, but it is very time consuming and costly for many factors.  In  many cases, you actually might make less money and still spend a lot of time doing it.


The information below is to help prospective buyers understand that Big Bear is a very unique vacation rental market and has tougher city requirements than other cities.


Here we go!

  • Most cities such as Palms Springs only deal with 4 to 7 day bookings where as Big Bear’s average booking is less than 3 days which means quite a bit of turnover.
  • Big Bear also allows a lot more people in a home. A 2400 square foot 4 bedroom home in Palm Springs will only allow 8 people where as in Big Bear 12 people can stay (50% more people), which leads to more wear and tear.
  • Palm Springs only allows 32 bookings a year based on the above numbers you might have 256 people in your home. In Big Bear with 60 bookings a year and 12 people you can have 720 people.
  • Big Bear can have terrible weather affecting a lot of the bookings and raising the support needs that the owner or management company has to pay.
  • The City of Big Bear requires every person to check into the office and meet someone in person on a face to face check in. NO VIDEO, NO ELECTRONIC KEYPADS, companies or individuals face a $250.00 fine for each occurrence.
  • Vendors prioritize their work handling companies first before home owners.

More Detail

Our Strategies

Determining your Goals

Rental Projection

 We list every home on the most popular rental sites to maximize exposure and income for your property.  We have dedicated marketing staff on-site to keep your home beautifully, and accurately represented on not only Destination Big Bear’s website, but every channel partner as well.   We focus on search engine optimization online so you can be sure your cabin will be found by potential renters.  

Rental Projection

Determining your Goals

Rental Projection

 We charge the lowest commission rates for property management in Big Bear Valley.

The housekeeping fees are paid by the guest unless you visit your home and request that we send a cleaner after your departure. You are welcome to clean the home yourself and you would not be charged a cleaning fee.

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Determining your Goals

Determining your Goals

Determining your Goals

Running a holiday sale or weekly special? Definitely promote it here to get customers excited about getting a sweet deal.

Highest Rated

Highest Rated

Determining your Goals

 Homeowners trust us to manage their homes and maximize bookings.  Guests trust us because we have the best selection of cabins in Big Bear Lake. Check out some of the Destination Big Bear vacations reviews. 


Find out more

24/7 Support

Highest Rated

24/7 Support

Customers have questions, you have answers. Display the most frequently asked questions, so everybody benefits.

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What we do

Accounting

City Requirements

Accounting

 

  • 1099s provided annually to each homeowner
  • Monthly statements
  • Annual revenue reports
  • We carry outstanding balances for homeowners
  • We remit your city or county tax every quarter with detailed rent reports from all sources

Bookings

City Requirements

Accounting

 

  • In one year there might be 60 bookings leading to over 150 nights.
  • To get 60 bookings we talk to over 300 potential guests that can have multiple questions. Communication threads may have 20 messages per inquiry.
  • With these stats we might have to have 6,000 communication touch points to get 60 bookings in a year.
  • Nearly every inquiry has Big Bear specific questions that require us to provide this information. How? Where do I find? Etc
  • Each booking legally has to check into an office, you can not send a tenant to the home using a lock box or use a video doorbell per the city.
  • Check in office is open almost around the clock, 7 days a week, 365 days a year.
  • Because we are open quite a bit we can respond quicker and within  1 hour to maintain our response rate.
  • Local Deals – we consistently provide free lift tickets, rentals, boat rentals, discounts on restaurant and at marinas

City Requirements

City Requirements

Cleaning, Linens and Supplies

 

  • We collect and pay your taxes every quarter to the city
  • We meet annually at no cost to you with city inspectors to pass your home
  • We are the point of contact to the city when the neighborhood calls the city about a rental
  • We have multiple staff members certified by the city to perform check ins and 24/7 code call support
  • City Response within 1 hour
  • The City has hired software companies to scan all known marketing websites to find owners/companies marketing homes but not registering them and paying TOT..

Cleaning, Linens and Supplies

Cleaning, Linens and Supplies

Cleaning, Linens and Supplies

 

  • We schedule all cleanings with only approved businesses that have licenses
  • This requires daily sms communication to ensure all cleaners know when the guests are leaving and the next guests are coming in
  • We provide all linens, towels, wash cloths, kitchen towels at our cost
  • Each booking has a new sponge, hand soaps, trash bags, trash liners, toilet paper, paper towel, dish soap, dishwasher soap

Communication examples

Cleaning, Linens and Supplies

Communication examples

 

  • Road conditions
  • Activity questions such as restaurants, marinas
  • How do I check in
  • Can I check in early – nearly every guest ask the day of check-in
  • Can I check out late – nearly every guests asks the day of checkout
  • Getting tenants out on day of check out for back to back cleanings
  • Current condition of home reporting
  • Trash sites
  • Deposit Returns
  • Occupancy questions
  • Code requirements of each guests
  • Visits to homes because city code call – city requirement
  • On all sites, If you do not respond within 1 hour, you lose your ranking in search results
  • Our office is open from 7:00 to Midnight nearly every day of the year.

Office

Cleaning, Linens and Supplies

Communication examples

 

  • On staff experts at only $25 per hour to get your home in shape, our real costs are over $30 per hour
  • Current handyman rates in Big Bear are $50.00 and are not licensed
  • Home supplies such as batteries, light bulbs, tightening things around the home
  • Cleaning heater filters
  • Annual yard clean up coordination
  • Snow removal coordination
  • Spa servicing coordination
  • Appliance coordination
  • Coordinate new requirements annually for city inspection

Protection

Vendor Relationships

Tenant Support

 

  • Who cleans your home? It needs to be an employee paying all the insurances or a 1099
  • We issue 1099’s and W2’s
  • Workers comp exemption
  • Everyone in your home has a business license
  • We carry a $5 million umbrella General Liability
  • Extensive Guest Contracts to communicate no liability for slip and falls
  • Some homeowner’s insurance does not cover anyone in the home that is not licensed
  • Anyone doing work for a home owner must have a business license with 1099 exemption form or they can be considered an employee
  • see here for actual risks that can occur

Tenant Support

Vendor Relationships

Tenant Support

 

  • Wi-fI issues
  • Cable modem
  • Ordering UFC
  • Propane refill
  • Shovel steps and walkways
  • Deliver ice melt for safety
  • Batteries fail in thermostats
  • Interface with all vendors, spas are a very big issue.
  • Record home condition reports.
  • We provide Brand Connections Swag such as razors, sealed toiletries, power bars when available.

Vendor Relationships

Vendor Relationships

Vendor Relationships

 

  • Because Vendors want to stay on our approved vendor list we negotiate the best rates for services
  • Vendors do not take advantage of our home owners
  • Emergency services such as heaters, plumbers and electricians will answer our call after hours and weekends
  • Restaurants and Activity type companies provide us discounted coupons that we can bundle with bookings
  • Integrated with all spa companies your homes bookings to ensure spas are cleaned between booking – – Huge risks if not cleaned: httpss://www.google.com/search?q=hot+tub+folliculitis&source=lnms&tbm=isch&sa=X&ved=0ahUKEwiI7cmW1PDgAhVRs6wKHbEqAooQ_AUIDigB&biw=1536&bih=775 – This can lead to thousands of dollars to the homeowner if a guest contracts this.

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